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Shipping & Returns

default method is International Flat Air Mail Shipping

Worldwid Free Shipping!

order value< 20$, will be shipped via flat air mail without tracking.
order value> 20$,will be shipped via registered air mail with tracking.

Shipping Time :
Under normal circumstances, flat shipping ship worldwide within 7-25 business days during working days. On festivals, vacation or force majeure, it takes longer. more details as below.

Country Approx. Delivery Time for FLAT PARCEL
U.S.7~25 working days
U.K./Auatralia/Canada /Asia Country10~25 working days
Africa,South AmericaMay take up to 3-5 weeks (due to Custom inspection) 
France/Germany/Italy/othe EU CountryMay take up to 2-5 weeks (due to Custom inspection) 
Other CountryMay take up to 3-6 weeks 


Package:
Your order will be packaged in standard air mail package.

Please Note:
a) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

b) Please check with your country’s customs office to determine what these additional costs will be prior to buying.


Fast Express options:
if you want to get your parcel quickly, we can offer EMS/DHL/UPS service etc.,but the buyer will be responsible for registered fee or express delivery fee.


Return Policy:
A return authorization from sumaoutlet is required prior to returning any merchandise. Return authorizations must be requested within 7 days of the date of your receipt of package and we must receive the returned merchandise within 15 days of date of your receipt of package. Furthermore, your return package must display a Return Authorization Number. Any return not having a Return Authorization Number will be refused.

Your refund will be processed as soon as we have received and accepted your returned item. Shipping (our actual cost for postage) is non-refundable. Be aware that used or damaged items or those that have been engraved, or altered in any way will not be accepted for return.

Buyer should be responsible for shipping cost on returned items.

To properly return an item to us, please do the following:

1. Notify sumaoutlet of your intent to return your item by email to
service@sumaoutlet.com. You will then be given a Return Authorization Number to write on the outside of your package.

2. Pack up your item for return including the original item and item boxes.

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